Then you can connect to whichever signal you want (before it would've be automatic). Hub 4 flashing white then turning red. 1 ACCEPTED SOLUTION. Since this morning I have been unable to get any device to connect to the internet - although I can see the network is available. This means the Hub is on, but your WiFi isn’t. White power light is on and Internet lights are off. Forgot username?. 4Ghz. The Power light illuminates, and the connection network light will start to flash amber. installed the new hub 5 from hub 4 due to package change . Check the router panel/diagnostics and it’s reporting everything is fine. It’s likely to be a loose connection in your home. Remember: Once the Hub is reset, it will. Unplugged it and tried again, same problem, reset it, same problem, unplugged absolutely everything, still white flashing light. Speed. 5. All the white cable is probably screwed in. 0 in Networking and WiFi yesterday; Whatsapp Blocked in Networking and WiFi yesterday; Relocate Virgin Media Router in QuickStart, set up and connections yesterday; New 1gig connection in Speed yesterday; slow ethernet speeds in Speed yesterdayWe would like to show you a description here but the site won’t allow us. The pod appeared to work ok for a few weeks but now for the last week or so it keeps disconnecting and has a flashing white light. You will see a solid white light ring if you have a Hub 4. My Virgin Media App. 1 ACCEPTED SOLUTION. Just search the 4 networks for the best deals in your location. Reboot the broadband Hub. It might flash or change colour when you first turn the Hub on or after a restart. 2. We would like to show you a description here but the site won’t allow us. Once signed in, go to Advanced settings > Wireless> Security Select the dropdown next to Security and change it to WPA2-PSK. It isn't on during normal use, but turns red if there is a problem. There are two notifications in my VM app: 1. We are very sorry for the issues you are experiencing with the Hub. I followed the install instructions but they all seem to suggest that when I plug it in I will get a white flashing light. The Wi-Fi Symbol Light The topmost light is the universal symbol for Wi-Fi. Steady White: The hub is fully. I have made sure every connection is fitted properly and even tried multiple Ethernet ports (just in case). Attempted reset by powering off, awaiting 10seconds and powering on. HUB 5 Flashing Blue Light. Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. When this light is on, it typically means that there is a network issue that needs to be addressed. i haven’t pressed the. Call the equipment activation number they may be able to help. No internet -hub 4 flashing yellow light. 0 Kudos. It’ll also be able to tell you if there are any issues with your account, if there is an issue with the TV or broadband service in your area or if there is a problem with the TV Box itself. I have been through all the help guides - checked connections, rebooted, reset, you name it. com If it’s red, this indicates that there’s a problem with your WiFi connection. We would like to show you a description here but the site won’t allow us. Not applicable. The “Ready” light: This should be on 24/7. It normally is not a hub problem, but a VM cable/cab/network problem. Have had txt messages from VM saying my new kit has been activated. The setup guide says it will flash green for a bit bit will then turn solid white one finished connecting. Connect the white cable properly to the Virgin media wall socket. Netflix will stop with the wheel spinning. The more speed your Hub gets, the more your WiFi can do. just in the past hour my HUB 4 decided to develop the white light of death. Keep your Hub 3. Please try the below : • Turn the power switch off on the back of the Hub. You can use a pen or paper clip to do this. When the device begins to pair, the system light can flash red. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Dave. Sorry to hear that you're having concerns with the flashing light on your hub 5. See full list on routerfreak. It may be the Pod just needs to be re-activated. The lights will blink when the wireless access point is operating normally. Hopefully that has solved the issue of. One of the smaller lights is a WiFi symbol so I don't expect that one to light up as it is not connected to WiFi. Any attempt to reset or hard reset it have failed and resulted in another 30 minutes of flashing blue lights and a solid white light with no Internet. Red flashing phone light. on 06-12-2021 12:09. If it’s flashing green, it’s starting up. Keep phoning Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. White power light is on, and the Wi-Fi light is flashing red – The Hub is in modem mode and won’t be sharing WiFi. The only way it works now is to connect it via Ethernet cable. Virgin Media Forums Agent Carley 0 Kudos Reply. 3 – Reconnect the power adapter for the modem to the wall. Forum; Apps. Good morning, I’m new to Virgin and 4 months in, my hub 4 router seems to be unresponsive since a power cut. Internet light flashing green: If you can see the internet light flashing green for a long time, this means that your hub needs to be rebooted. With the Hub Powered on use a paperclip or similar (I use a mobile phone SIM Slot tool) and do a pinhole reset. After it, navigate to the Admin settings and restart your Virgin Box. Speed. It’s likely to be a loose connection in your home. Section 2: Virgin Media Hub 4 Lights 2. I have checked the router settings and I am on one SSID and optimisation is on so not sure what else I. Remember: Once the Hub is reset, it will. I have tried a pinhole reset twice now but the light remains orange. Try a 30 second pinhole reset of the hub with no ethernet connection. FR510. Your network has been fixed. We have had a Hub 3 for a year with no problems. Hi I have had the same issue. Ensure that the Hub is in a well ventilated area and nothing is blocking the vent holes on the sides of the Hub. All wifi devices will now need reconnecting to the best SSID at each location. Hub3 flashing green lights. It can take two resets, lasting 15 - 20 minutes in total, to regain connectivity. White light on - Page 2 - Virgin Media Community - 5030957. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. We would like to show you a description here but the site won’t allow us. 1) Access your hub on 192. Lights on the Hub Modem (white) Rebooting The Hub (white) Support for the Hub 2. Hub 3, green flashing light (+ wifi green) - usual fixes unsuccessful. For Hub 5, Hub 5X, Hub 4. Try restarting it, and if the problem persists, contact Virgin Media support. Find your router’s power button and press it to do this. The red flashing light on the hub suggests you may be disconnected somewhere beyond your property (e. We recently moved into our new house and have signed up with Virgin Media for our WiFi. Re: Hub 5 Quickstart; blue light flashing - hard reset doesn't work - HELP! on 11-02-2023 12:07. No broadband, no phone. It is booting up and should be ready in 5 minutes. We would like to show you a description here but the site won’t allow us. Hi, My virgin WiFi Hub 3. If the power button is flashing white, your hub is installing a software upgrade. Then relocate it to halfway between the hub and the blackspot. In this article, we will explain each light indicator on your Super Hub 5 and the Hub 5X, what they mean, and how to troubleshoot any issues that may arise with the Virgin Media Hub 5. It’s just a yellow light remaining. To fix the problem, reset the router by inserting a pin into the factory-reset slot located underneath the hub. Technically the colour is supposed to be "magenta", but as the LED package is a cheap and short life affair, the blue output of the RGB diode package fades and the resultant attempt at magenta looks red. The WiFi Booster will start copying your Hub’s details. on 10-09-2022 13:10. Connect the white cable properly to the Virgin media wall socket. on 06-12-2021 12:09. . Hello. So still having issues so Virgin customer service say they do not have to activate they can’t solve and sending a engineer out to look at the pod which seems a bit crazy as the internet hub is fine . Blue flashing light, no amount of resetting or restarting is fixing it. Re: Intelligent Wifi Hub Not Connecting. The Virgin Media Hub might not work for you, so you might need to install a stand-alone WiFi router. Call equipment activation on 0800 953 9500. Options. Virgin Phone Switchover. . on 09-12-2022 14:59. and the orange light is still on. Upon receiving the Hub 4 I followed the setup guide, however, the flashing white light is followed by a solid red light. Hi @Nigel_F, If you ever experience a red light on the front of your Hub 3 when in router mode, please follow these steps regardless of the router being hot to the touch. Hi, The internet isn't working. Received an intelligent WiFi Pod a couple of days ago, has been plugged in to different locations and distances to my router but the white light keeps blinking and it doesn't connect to my Hub 4. Flashing white: The WPS button has been pressed, and the router is searching for devices to connect. Please give me some advice to solve the issue. on 31-12-2022 12:53. Virgin Phone Switchover. 0. White power light is on and Internet lights are flashing. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Red flashing LED means the hub has lost connection with the VM network. Options. You can use the Virgin Media Connect app to run a super-intelligent WiFi home scan. I followed all instructions and I can see green wifi icon and green light blinking. 5GHz is fast (80-1000mbps I think), but has low range and is easily disturbed by walls. Solid red: There’s an issue with the Hub 4. Flashing White – Booting/Connecting; Stable White – Connected; Flashing Red -telephone connection issue When you first plug the mesh WiFi Pod into a socket, the light should turn solid for a moment, then slowly pulse as it connects to the WiFi Hub. It has done for over a couple of hours now. Attach the extra Booster to a power outlet in the same place as the Booster linked to the Hub. The red ight has been on constantly for 12 months. Give the hub 5 -10 minutes to reboot, it will start to flash different colours. Red flashing arrows is an indication that the box has lost the connection to your Virgin hub & hence the internet. I checked my router and it has a flashing blue light. Every time I reeboot which is roughly once a week, I have green WiFi light, green arrows and red light from then on. Blinking blue wan light on virgin hub. Did nothing, just the same solid white light. So far so simple. I’ve tried all the online advice and also spoken to a virgin media adviser however they were. Called customer services but could not help due to they are having issues themselves and cannot check broadband issues remotely. So you've got nothing to lose by trying unplugging and replugging the DC power jack repeatedly, and seeing if that works. Check out our guide below to find out what the lights mean on each of our Virgin Media Hubs, or run a test on your. DL14 post co. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. I turned it on and off, reset the hub and checked the cables. Throughout, I cannot connect to my router and internet through Ethernet and Wi-Fi. It has it for about 30 minutes and then turns solid white but no devices can connect to it. If the power button is flashing amber your hub is in recovery mode. If it’s flashing green, it’s starting up. I work from home so it is so important to try find a solution quickly! I have checked the status in the area and there are no issues. Here they are from top to bottom: The “Traffic” light: As with the Super Hub 2ac/2, the top light indicates if data is transmitted across the network. It continued to flash. on 24-07-2022 14:45. A flashing red power light signals that there’s an issue that needs addressing. Replace virgin media hub 3. on 07-01-2023 14:46. Get a clearer signal Interference can weaken your Hub’s powers, so it’s best to position it away from other electricalDisconnect all unneeded ethernet cables from the rear of the Hub. 0 with NETGEAR R8000 Nighthawk X6 but keep VM LAN ports for TV etc in Networking and WiFi yesterday; No internet - Green flashing internet light in Networking and WiFi yesterday; Hub 4 issues in Networking and WiFi Sunday; VM booster stopped working in Networking and WiFi SundayRed power light on the Virgin Media Hub 3. Hey Steven, I'm still having issues but it's not consistent in the times that it's not working so I can't guarantee that the issue will be there when the technician arrives; meaning if it's working when they arrive then I will be charged £25. The SSID must be password protected. Hub 3 in modem mode was Solid Red light and indeed with Hub 5 is a Solid Green light. 0 provides essential information about the device’s power status. The Significance of White Light on Virgin Media Hub. If the power button is flashing white, your hub is installing a software upgrade. This flashes during set up, and then stays green for 2 minutes when you're done. I had a power cut last night and since it happened my hub displays a solid white light. I’m a. The first thing that you need to do is that you need to register your device after you are done setting it up and then activate it to work properly. Checked with the VM connect app which indicated there was no connection. The Virgin Media Hub 5 light at the front let's you know what is g. We have had out 1Gbps line for around 2 weeks and after just one week the problems started. The “Ready” light: This LED shows that you’re connected to the Virgin Media network and should be. Tuning in. 28-04-2023 18:12 - edited 28-04-2023 18:29. With the Hub powered on use a paperclip, or a mobile sim slot tool and perform a pinhole reset by keeping it pressed in for a timed 60 seconds. The Virgin Media Hub lights can tell you a lot about its status. Virgin Mobile. Back online seemingly at random 40 minutes later. If the light ring flashes rapidly, it indicates that the WPS connection was unsuccessful and you should try again. Verizon router, flashing white light turns greenon 01-12-2022 23:05. Yellow flashing light on Hub 5. I googled the meaning of flashing green and they said it is updating the firmware, then I just let it be that way for the whole afternoon. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. Turn the power switch off on the back of the Hub. 0. Only light showing is the Orange (white) one, unless I reboot the hub when it goes through its slow display of flashing green and red lights, then back to where we started. can please look into this. This means the Hub is on, but your WiFi isn’t. The Virgin connect app just says no pod detected. I have tried a pinhole reset twice now but the light remains orange. Users should wait for at least 5 minutes for the boot-up process to. Check the router panel/diagnostics and it’s reporting everything is fine. Or buy a Mifi home router open to any network (~£50) and then get a data SIM - look at Smarty - for an example. Looks like it may need changing. I have tried all the relevant routes contacting VM asking it to be added my account and synced to my hub, resetting the hub to factory settings, plugging it into my hub via Ethernet. Tried resetting everything, unplugging everything and plugging it all back in and it didn't seem to solve anything. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. Sign in for live support. No devices are working after waiting a good 20 minutes. Flashing Red – Updating firmware. Thanks for taking the time to contact us via the Community. ughugh. phoned virgin today they say will monitor the hub over next 24 hours - problem ill get an engineer . Click on connect on the one that is your virgin media hub 5 own. The white power light will come on and the arrows will be flashing amber or red. It continued to flash. Turn it on. Solved: New hub - activation an different lights flashing - Virgin Media Community - 5145140. Read the article. _____________. Please look out for the purple envelope in the top right of the screen. Netflix will stop with the wheel spinning. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. For clarity, has the SSID on the Hub reverted back to the split 5G and 2G bands? Have you rebooted the Hub since changing and saving the SSIDs on the Hub Settings? In regard to the light on the Pod, are they slowly, or quickly pulsing/breathing, o. If its the former you need a technician visit, as either the hub is receiving no signal, or insufficient signal from the network. Thanks for that. I even left it off by the wall overnig. Just connect to the Hub, tap ‘Start the scan’ then let the app take you through the rest. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. Sit down on the night having an important conversation with a colleague and boom. Green flashing base light for hours, no internet. My Virgin Media App. Hi All, I have a Hub 3. also pin reset. 168. Running modem mode and your own router is a good idea for a number of other reasons, e. If the internet light is off or flashing amber, run a diagnosis. Moved into my new house a few weeks ago and was delivered a quick start kit with Hub 3 yesterday. We would like to show you a description here but the site won’t allow us. It may be the Pod just needs to be re-activated. Hey, Just after some advice. Call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit. Hi everyone i upgraded my broadband package from 500mb to 1gb Internet on Thursday, my new hub arrived yesterday wich is a hub 5. 4 and 5 GHz wifi bands by renaming them in the settings At the same time switch off "channel optimisation/Smart wifi” and “ apply and save the settings. Make sure that the cable is well connected to the splitter. After doing all these steps, the Hub will have stopped searching for the WPS, so now the green WiFi light will stop flashing. The white power light turns on when the seat is turned on, indicating that the appliance is in use. Checking the Indicator Lights. If its the latter it is more than likely an activation issue, which customer services should be able to resolve over the phone. Had a power outage yesterday in the morning, and ever since then I’ve had no Wi-Fi. So I contacted Virgin on Saturday as the white box on the wall has started to flash red. Constant flashing white light. Flashing white light: When the Hub is booting up, it displays a flashing white light. 168. 1 from a browser?. It normally is white, but if there is an issue it will change to red. Running the diagnostics and it says the cable is. 168. Alternatives to Super Hub 4 routers. Keeps flashing a white light. I’m not having any issues I was just wondering why the light is now flashing red (it’s the RX light that’s flashing red in the picture). I am going to send you a private message. This lasted until around 8pm where it turned green and started flashing again - by which time I'd cancelled the appointment with the engineer - so once again I'm stuck without internet. Manage Your. Got my new hub today, after installing it it had a white flashing light for hours, I made sure to call support and activate it (I got 2 messages saying that my hub is activated) after the second message the white flashing light turned red. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. That's the 4th disconnect while I have been using it, since i. It's 0800 953 9500 and you will need the Hub serial number/MAC address from the barcode sticker, and your account number. HUB 5 Flashing Blue Light. I have 3 wifi pods in different locations of the house. We've had a look at our systems from here and cannot find anything that explains the issues you're having. Check out our guide below to find out what the lights mean on each of our Virgin Media Hubs, or run a test on your. solid white light on the hub 4 and the router is completely unresponsive after a power cycle and attempting to perform a reset via the reset button. Step 2. It will show what the Hub is doing. Stream from Virgin Media. If you're worried, flick back to router mode, see what colour it is when it comes back on line. The orange light on Virgin Media Hub 3 indicates a problem with the internet connection. Hi There, My Hub 3 has a White/yellow stable light (not flashing). Installing a Replacement router. A restart gets the light white flashing whilst resetting but then reverts back to yellow flash. Thank you. Hub 4 Red Light. The Intelligent WiFi Plus is a welcome update from Virgin Media and I’d encourage anyone on the aforementioned plans to give the customer service line a call (0345 454 1111) and get the upgrade. Wait 5-10 minutes for the Hub to reboot itself. I don't know what the other small light is for. Tudor. Then follow steps 2. A guide to the lights, reading from top to bottom, can be found below. I haven't had internet for 5 days now. We would like to show you a description here but the site won’t allow us. If it's ambient, sounds like the hub may have died. Start with a factory reset on your hub (press and hold the reset button for 30 seconds) it will take about 5-10 minutes to reset. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. Any help would be great. Options. If the power button is steady amber, it has a power issue, call Sky for help. White light on - Virgin Media Community - 5030957. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. Options. my vm hub is showing a constant red light instead of the normal white light having tried 3 or 4 times disconnecting the power cable to reset the hub the red light still appears although i have internet connection it worries me that vm say there is no issues the can find when they do a systems check. still getting flashing orange light but on the app it looks like it allows things to connect do I just continue with flashing orange light and cancel. Solid red: There’s an issue with the Hub 4. This can be with the wifi symbol, the power light or on the Hub 4, it actually means that your router is downloading a software update. We would like to show you a description here but the site won’t allow us. Solid white: The Hub 4 is powered on and working correctly. The WiFi reception is poor. Hub 4 Booting Up. Fix it by making sure that the white Ethernet cable is plugged firmly into the Hub and at the Virgin Media wall socket. The power light at the bottom of the device is the only light that should shine if everything is working normally. In either Mode the red power light is an indication of over heating and most not be ignored. my wifi went down suddenly last night and hasn’t come back since. Hello. Have tried rebooting: switching off power for 10 seconds and switching on again; no dice. Flashing red light – It explains there is an issue with the telephone system; check all the connections. 0I’ve installed my hub 3 router for the first time today and the green light just keeps flashing. Click on enter and next. no activity at all on the LAN ports. Will the pod still work or does it have to be 1 single network. Users should wait for at least 5 minutes for the boot-up process to. on 29-12-2022 23:18. According to this Link a box with the light flashing in any colour is faulty. Super hub - Status lights and control buttons. hub 5 flashing blue light. Replace virgin media hub 3. on 07-05-2023 01:19. No light: WiFi is disabled. 1 ACCEPTED SOLUTION. Hi Rob. The white power light will come on and the arrows will be flashing amber or red. Try a pinhole reset using the hole on the back of the hub (which. I've restarted it, called the support line. Once your new Booster is. but ive noticed quite often the hub will go from a solid white light to a flashing white. Here they are from top to bottom: The “Traffic” light: As with the Super Hub 2ac/2, the top light indicates if data is transmitted across the network.